IT Maintenance from a Third Party Maintenance Provider

Network IT Maintenance

  1. Cisco Network switches, routers, access points, security products
  2. Juniper Network (EoL, EoS) switches & network access points
  3. Riverbed Network (EoL, EoS) – almost all models
  4. Extreme Networks (EoL, EoS) switches & network access points
  5. F5 Networks (EoL, EoS) – almost all models
  6. Brocade Network (EoL, EoS) switches & network access points

Need support for other OEMs? Just ask.

Server IT Maintenance

  1. Cisco Server (post-warranty, EoL, EOS) – all models
  2. Dell Server (post-warranty, EoL, EOS) – all models
  3. HPE Server (post-warranty, EoL, EOS) – all models
  4. IBM Server (post-warranty, EoL, EOS) – all models
  5. Lenovo Server (post-warranty, EoL, EOS) – all models
  6. SGI Server – all models
  7. Fujitsu Server – all models
  8. Oracle/Sun Server (post-warranty, EoL, EOS) – all models 

Need support for other OEMs? Just ask. 

Data Storage IT Maintenance

  1. Dell Storage/EMC Storage (post-warranty, EoL, EOS) – all models
  2. Oracle Storage/Sun Storage/STK Storage (post-warranty, EoL, EOS) – all models 
  3. NetApp Storage (post-warranty, EoL, EOS) – all models
  4. HPE Storage (post-warranty, EoL, EOS) – all models
  5. IBM Storage (post-warranty, EoL, EOS) – all models
  6. Cisco Storage (post-warranty, EoL, EOS) – all models
  7. Hitachi Data Systems Storage (post-warranty, EoL, EOS) – all models

Need support for other OEMs? Just ask. 

Rethinking IT MaintenanceSM – Networking, Servers & Storage

Founded in 1990 and recognized by Gartner, XSi helps companies deploy a hybrid hardware support model to save important hardware operating expense budget dollars. As an Independent Hardware Support Provider (an industry also known as Third Party Maintenance providers), XSi provides hardware support options for networking hardware, servers and data storage assets.

XSi believes that hardware infrastructure support and maintenance should no longer be rooted in two-dimensional perspectives – whether by an OEM or another independent support provider. Instead, it must be about an unmatched level of transparency with clients, identifying and understanding critical business obstacles. From there, XSi team members must always possess the drive and the agility to truly collaborate with each client to establish custom solutions that positively impact OpEx, CapEx, efficiency, labor, and a remarkable level of assurance.

XSi promises to be continually Rethinking so that it’s able to go that “extra mile,” while maintaining that “Pioneering” reputation for which the company is known. This promise sets us apart from other Third Party Maintenance providers.

The Logic of Independent IT Maintenance

Hardware Lifecycle Management

This is the practice of carefully understanding your actual hardware needs vs. your critical hardware needs, whereas critical needs are attached to urgent business drivers or executive mandates, then non-critical hardware assets are retained for longer periods after warranty expiration to permit a maximized ROI. This practice permits you to delay capital investments, but also drive down operating expenses by using independent support providers. Correlating “needs” to each hardware asset, will often create the opportunity to acquire pre-owned hardware, reducing CapEx. Equally as important, a committed effort to Hardware Lifecycle Management, once the OEM is made aware, will almost always create remarkable negotiating leverage. 

Third party maintenance providers allow you to keep and run enterprise IT hardware as long as you like
Hybrid Hardware Support for Data Center Hardware

Hybrid Hardware Support

This is where hardware assets (e.g., servers, storage, and network gear) under warranty are maintained by the OEM, but post-warranty assets are maintained by a significantly less expensive independent hardware support provider (like XSi). Post-warranty assets obviously include End-of-Life (EoL) and End-of-Support (EoS) networking, servers and data storage.

While this simple explanation is helpful, there are numerous instances in which the “post-warranty” status need not apply. For example, there are an incredible number of Cisco networking assets which absolutely can be eligible for a Hybrid Hardware Support model – not all need to be under an expensive SMARTnet support agreement. Unlike other Third Party Maintenance providers, XSi provides an extremely detailed no-cost, no-risk assessment to help clients identify eligible assets, while having access to quantified savings data.

Benefits of Lifecycle Management & Hybrid Support

  • IT Procurement can proactively drive down OpEx AND reduce CapEx.
  • Post-warranty assets have often reached “stable state,” and IT staff can dedicate more time to key business drivers, as opposed to chasing the bugs of new data center hardware.
  • Critical vs. Non-Critical Assessments create the cost-saving rationale for, and the ability to quantify the value of choosing pre-owned servers, storage, and networking assets.
  • Having any post-warranty hardware creates the cost-saving rationale for, and the ability to quantify OpEx savings by using a Third Party Maintenance provider.
  • ITAM teams will need to stretch their skills beyond software activities, but the Data Center Operations (or Hardware Infrastructure) staff can provide valuable input!
  • Not all expensive tech refreshes are mandatory. Instead, you have the luxury of keeping older hardware for as long as it operates, or is of value within your unique environment!
Benefits of Hybrid Support for Data Center Hardware

Additional XSi Hardware
Professional Services

In addition to independent hardware maintenance, XSi also provides:

  • SmartHands – an on-demand tech support model for special projects.
  • IMAC – Project work involving hardware Installs, Moves, Adds & Changes.
  • Data Center Relocations or Hardware Asset Relocations.
  • Cisco Lifecycle & Asset Assurance – A support model that maximizes maintenance savings, asset management simplification and 100% entitlement compliance.
  • ITAD – IT Asset Disposition, but primarily only within Latin America.

Quite often, XSi will create custom solutions based on requests – sometimes variations of an existing hardware service, and other times a completely new service never before offered by any other Third Party Maintenance providers. The XSi Subject Matter Expert team thoroughly enjoys when exploratory dialogues reveal unique need(s) and subsequent discussions evolve into an open ideation session about the most logical possibilities. Solving for unique needs or “Rethinking” are two of their favorite things to do. Don’t hesitate and hold back, just ask!

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