XSi Network Maintenance & IT Network Support

XSi provides independent IT network support and network maintenance services for Cisco, Juniper, Riverbed, Extreme, F5 Networks and Brocade networking hardware. Not all networking hardware assets require expensive maintenance agreements from the Original Equipment Manufacturer, so OpEx budget cost reductions, often averaging 60+%, are not only possible, but perfectly viable with XSi independent support.

Which assets are eligible for XSi network maintenance and independent IT network support?

XSi provides an easy-to-deploy Network Hardware Asset Management Assessment to readily identify networking assets which receive free OS updates or are past (or approaching) key milestone dates (EoSW, EoL or EoS). Assessment results help XSi IT network support product managers lead a consultative dialogue with your team so per asset eligibility decisions are fully understood and agreed upon.

Think Cisco entitlement compliance (e.g. 2017 EULA announcement) could be an obstacle for an independent hardware support model? Not with XSi! Ask about XSi Cisco Lifecycle & Asset Assurance, a unique way of delivering IT network support.

XSi Network Maintenance: Features & Benefits

XSi IT Network Support Service Summary

With guidance from XSi technical experts, and a formal asset assessment, a collaborative process helps identify networking hardware that can be moved to lower-cost, independent network maintenance from XSi – solid savings with no sacrifice to service quality! XSi also offers 100% entitlement compliance, designed self-sparing models, inventory management with forward stocking locations, provide several IT Lifecycle professional services: Data Center Relocations, XSi SmartHands and R2v3 certified IT Asset Disposition throughout North AmericaEMEALATAM and APAC regions. XSi welcomes RFPs and RFIs for network maintenance support.

Network Maintenance for Cisco Hardware, Riverbed Hardware, Juniper Hardware
Lower Cost Network Maintenance Warranty Extensions

Network Maintenance Features

  • 24x7x365 access to XSi AdvancedTACSM OEM-certified technicians
  • No-Wait-ServiceSM – support coverage guarantee for assets awaiting a formal addition to the contract
  • IT Asset Management Best-Practice Leadership
    • Progressive, Just-in-Case (vs. Just-in-Time) parts sparing
    • Custom-designed self-sparing models
    • Inventory management/logistics from XSi forward stocking locations
    • CMDB – Asset tracking with key milestone dates for entire install base, and customized reporting
  • No other independent provider supports more networking manufacturers than XSi.
  • Recognized in Gartner-published research for independent network maintenance and thought leadership in IT network support.
  • Hardware maintenance agreements can be directly purchased by commercial entities or Federal entities via Carahsoft, our federal distributor.

XSi Benefits

  • Average 60+% savings for all eligible assets
  • CMDB with milestone date alerts so assets can be efficiently moved to less expensive IT network support
  • Proactive integration of upgrades as older models fail
  • Optional entitlement compliance and assurance
  • No-cost, no-risk Network Hardware Asset Management Assessment
  • XSi welcomes RFPs and RFIs for independent IT network support
  • Ongoing consultation – a real, two-way partnership
  • XSi is R2v3 Certified and also ISO9001:2015, ISO14001:2015, ISO45001:2018 Certified and meets SAE AS5553 Standards.
  • IT Lifecycle support from installation through disposition
IT Network Support for Cisco, Juniper, Extreme, F5, Riverbed

Network OEMs Supported

  • Cisco (Catalyst Switches, Unified Communications, Routers, ISR Routers, WLAN, Nexus Switches, Voice & Video)
  • Juniper (DX Series, SA Series, SRC Series, SSG Series, STRM Series, ACX Series, E Series, ERX Series, J Series, M Series, MX Series, T Series, VF Series, EX Series)
  • Riverbed Networks (SteelHead, SteelFusion Edge)
  • Extreme Networks (Summit X Series, A-Series, B-Series, C-Series, S-Series, K-Series, 8000 Series, D-Series, 800 Series)
  • F5 Networks (BIG-IP, VIPRION)
  • Brocade network, SAN, fibre channel (FastIron, IronPoint, Mobility, NetIron, VDX)
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